Warranty

  • MOEMSafe covers all safes purchased for period of 1-year from date of purchase against manufacturer defects.

 

  • We reserve the right to repair the defective safe or part, will deliver to the customer the same or comparable safe or part for replacement of the defective part, or if neither of the two previous options is reasonably available, we may, at our own discretion, refund to the customer the original purchase price paid for the defective safe. All safes or parts that are replaced or refunded will remain the sole property of MOEMSafe. We provide a 1-year warranty on all replacement parts.

 

  • Third-party electronic keypads will only be warranted for a period of 1 year from date of purchase. *Only digital components that are factory installed or installed by a MOEMSafe technician prior to shipment will be covered under this 1 year warranty.

 

  • This warranty does not cover any damages caused by mishandling, neglect, water, tampering, improper installation, removal and/or re-installation of the safe.

 

  • The seller must be notified within a period of 14 days of the receipt of any safe damaged during shipping in order to uphold the warranty and/or damage claims.

 

  • This warranty is valid for the original customer of purchase and is non-transferable. At no time will the warranty cover more than the original purchase price of the safe.

 

  • This warranty does not cover defects caused by modification, alteration, repair or service of the product by anyone other than the manufacturer or its authorized representative.

 

  • The seller shall not be liable for any incidental or consequential damages (including but not limited to loss or damage due to fire, water, theft or vandalism) to persons or property resulting from the breach of this or any other express or implied warranty applicable to the product.

 

  • This warranty does not cover lost or forgotten combinations, improper opening procedure, weak or dead batteries.

 

  • Paint is covered under this warranty for a period of 1-year from purchase date and is based on proper care and environment.

 

  • This Warranty only applies to safes located in Malaysia and purchased at MOEMSafe or an authorized MOEMSafe Dealer